Testimony

"In our company, archives are our work tool Quaero gives us more in-house efficiency because our whole invoicing process is online. With Quaero, we save paper, time and money."

- Anne-Marie Clouthier, vice president finance, La Maison Ami-Co

Case study

At a distributor of beauty and hair salons products, one problematic document was customer orders. These were transmitted different ways to the company, either by fax, email or over the phone. Even if a customer placed an order by telephone, the order wasn't entered directly into the order fulfillement system, to save time for the customer. Customers also have access to a colour grid for ordering hair dye. Orders are in multiple formats and sometimes were nearly illegible. It was therefore hard to automate their classification.

To remediate these problems, we worked with the company's programmer to create a program that prints a barcode on a small sticker when an order is entered into the order fulfillement system. This system also sends the metadata directly to Quaero. The sticker is placed on the order which is then scanned in and matched up with the metadata that was already received.

A daily report is created to help find missing orders.

This allows the company to quickly classify the documents and to easily access them. This last is important, because if they want see the customer's original order, it will be in the first few days.